At TaxNova, we are committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. We comply with the Personal Information Protection and Electronic Documents Act and other applicable privacy laws in Canada.
By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information from you:
Personal Identifiers: Name, email address, phone number, and any other contact details you voluntarily provide through our website forms or email communication.
Service Information: Information related to your inquiries, service requests, and interactions with our team.
Website Usage Data: Non-personal information collected through cookies and analytics tools, such as your browser type, device type, pages visited, and time spent on the site.
We only collect information that is necessary for the purposes identified in this Privacy Policy.
2. How We Use Your Information
The personal information we collect is used for the following purposes:
To respond to your inquiries and provide the services you request;
To communicate with you about our services, updates, or relevant information;
To personalize your experience and improve our website functionality;
To comply with applicable laws, regulations, and legal processes;
To manage our internal operations, including service delivery and client support.
We do not sell, rent, or trade your personal information to third parties.
3. Consent
By providing personal information to us, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw consent, please contact us at [email protected].
4. Disclosure of Your Information
We may disclose your personal information in the following circumstances:
To Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and delivering our services, under strict confidentiality agreements.
As Required by Law: We may disclose information if required to do so by law, regulation, subpoena, or court order.
In the Event of a Business Transaction: In connection with a merger, sale of assets, or similar event, your information may be transferred to another entity as part of the transaction, subject to standard confidentiality protections.
We ensure that any third party with whom we share information protects your data in accordance with applicable laws.
5. Data Security
We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, disclosure, alteration, and destruction.
These measures include secure data storage, limited access to personal information, and regular review of our security practices.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
When information is no longer needed, we securely delete, destroy, or anonymize it in accordance with applicable retention policies and best practices.
7. Your Rights
You have the following rights regarding your personal information:
Access: You may request access to the personal information we hold about you.
Correction: You may request correction of inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to any legal obligations that require us to retain it.
Withdrawal of Consent: You may withdraw your consent to our use of your personal information at any time.
To exercise any of these rights, please contact us at [email protected].
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze website performance. Cookies are small text files stored on your device that help us remember your preferences and collect anonymous data about website usage.
You can manage cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage users to review the privacy policies of any third-party sites they visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
Any updates will be posted on this page with the revised "Effective Date." We encourage you to review this policy periodically to stay informed.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
📍 Address: 5311 106 St, Edmonton, AB T6H 2T2, Canada
📞 Phone: +1 780-758-8895
📧 Email: [email protected]