At TaxNova, we are committed to delivering professional tax consulting and planning services designed to meet the unique needs of each client. Due to the personalized nature of our services, specific policies regarding returns and refunds are outlined below.
Please read this policy carefully before engaging our services.
1. Scope of Policy
This Return and Refund Policy applies to all services provided by TaxNova through our website, consultations, and direct client engagements. As we offer customized consulting services rather than physical goods, our refund policies differ from standard product return policies.
2. Service-Based Nature
TaxNova provides professional services tailored specifically to each client's financial situation and tax planning needs. Once a consultation or service engagement has commenced, the work performed cannot be "returned," and the associated value cannot be reversed.
Accordingly, refunds are generally not available for services that have been delivered or where work has already started.
3. Cancellation Before Service Delivery
Clients who wish to cancel a scheduled consultation or engagement must notify us at least 24 hours prior to the scheduled start time.
If cancellation is made more than 24 hours before the appointment or service commencement, no charges will apply.
If cancellation occurs within 24 hours of the scheduled time, a service fee may be applicable depending on the circumstances and any preparation already completed.
To cancel a service, please contact us promptly at [email protected] or by phone at +1 780-758-8895.
4. Requesting a Refund
Refunds may be considered in limited circumstances, such as:
If a client cancels a paid service more than 24 hours before commencement and no preparatory work has been performed;
If TaxNova is unable to deliver the service as agreed, due to unforeseen circumstances on our side.
Refunds, where approved, will be processed within 10–15 business days using the original method of payment.
All refund requests must be submitted in writing to [email protected] and will be reviewed individually.
5. No Refunds After Service Delivery
Once a consultation, strategic plan, or advisory session has been delivered (either fully or partially), no refunds will be issued. We encourage all clients to discuss their needs and expectations thoroughly before committing to any service engagement.
Our goal is to ensure transparency and satisfaction through clear communication before services begin.
6. Client Satisfaction and Feedback
At TaxNova, we value client feedback and aim to address concerns promptly and professionally.
If you are dissatisfied with any aspect of the service received, we encourage you to contact us directly so we can review your case and seek a mutually respectful resolution.
While refunds after service delivery are not available, we are committed to maintaining high standards of service and professionalism.
7. Changes to This Policy
We may update this Return and Refund Policy from time to time to reflect changes in our practices or regulatory requirements.
Any updates will be posted on this page with an updated "Effective Date."
We encourage you to review this policy periodically.
8. Contact Us
For any questions regarding our Return and Refund Policy, please contact:
📍 Address: 5311 106 St, Edmonton, AB T6H 2T2, Canada
📞 Phone: +1 780-758-8895
📧 Email: [email protected]